Your Billing Address Verification - Very Important, Avoid Delays
We take credit card security seriously. As such, we MUST have your correct BILL TO address for verification by your credit card company. This is the address where you receive your monthly credit card statement (or the main address on the account if you have a paperless account). Visa, Mastercard, & Discover require Billing Address Verification prior to processing for your security.
If the billing and shipping address are different, we may require additional verification through customer's bank for cardholder security. In the event that additional bank authorization is required, you will be asked to do the following:
1) Contact your credit card issuer at their customer service dept. Their contact information is located on the back of your card or on your monthly statement.
2) Let them know that you would like to add an authorized alternate shipping address to your account. If your card does not allow a 2nd address for shipping, or does not verify credit card information, it is beyond our control**.
Shipping to a different address may delay order processing since it requires more personal attention and additional steps to contact the credit card issuer for authorization.
If we cannot verify your billing and/or shipping address, your order may be cancelled without further contact or notice from TeddyGirl.com since we note these regulations on our order form and in our follow up emails. We will not charge your credit card if we cannot verify the order information. Please understand that these are security regulations for internet orders and card-not-present transactions. They have been established by Visa/MasterCard/Discover to protect your credit card account.
Not all online merchants follow the regulations, but as a 100% secure shopping site, we comply with all Internet "card not present" anti-fraud procedures. We hear time and again that "other companies didn't require this" but those other companies are not following security regulations required by all credit card issuers. How often do we hear of security breaches these days? Wouldn't you like to know your personal information is being treated with the utmost security and respect? You can be assured that when you shop at TeddyGirl.com we will diligently protect all credit card accounts rather than disregarding fraud prevention procedures in order to make a quick buck online.
** Many credit cards only allow shipping to the verified billing address for cardholder security; every issuer has their own policies Unfortunately, we will not know your credit card's policy until we contact them upon order receipt.